MillionSpaces – Redefining Workspace Booking with AI

MillionSpaces, a product of 1 Billion Tech, is transforming how individuals and businesses discover and book workspaces. Often called the “Airbnb or Uber for workspaces,” MillionSpaces connects users to flexible, on-demand work environments from meeting rooms and coworking desks to private offices and creative studios across Sri Lanka.

In a world where hybrid work is here to stay, MillionSpaces bridges the gap between businesses needing space and hosts seeking to maximize utilization all through a seamless, AI-driven platform.

The Challenge

With over 1,000+ spaces across multiple categories, the challenge was helping users quickly find the right space that fits their needs without having to browse endlessly or rely on hotline calls. 

Additionally, the team wanted to improve:

• User experience: Simplify how customers discover and compare spaces.
• Host engagement: Automate responses and increase bookings.
• Operational efficiency: Reduce manual support through smart automation.

The Solution: AI at the Core

To address these challenges, 1 Billion Tech integrated an AI-powered chatbot , Spacey directly into the MillionSpaces platform.

Spacey, the platform’s intelligent virtual assistant, was designed to:

• Understand user needs through conversational queries (e.g., “Find me a meeting room for 5 people in Colombo 05 tomorrow”).
• Curate personalized recommendations by analyzing preferences such as location, budget, and purpose.
• Provide 24/7 instant support, eliminating the need for hotline assistance.
• Assist hosts by managing inquiries, confirming availability, and streamlining the booking process.

Through Agentic AI capabilities, Spacey not only responds to users but also learns from interactions, becoming smarter over time — improving accuracy, user satisfaction, and overall platform engagement.

The Impacts

Since introducing AI-driven discovery, MillionSpaces has seen:

30% faster search-to-booking conversion as users find spaces more efficiently.
40% reduction in support queries, thanks to Spacey’s 24/7 instant assistance.
Higher host engagement, with automated responses improving lead conversions.
Personalized user experiences, resulting in stronger repeat bookings.

By embedding AI into its core, MillionSpaces is not just a workspace marketplace, it's an intelligent ecosystem where technology meets convenience.

The Future

MillionSpaces aims to expand globally, starting with the UK market in 2026, continuing to refine its AI capabilities to enhance predictive booking, pricing intelligence, and space recommendations.

With 1 Billion Tech’s expertise in Agentic AI, offshore development, and UI/UX, MillionSpaces is paving the way for the next generation of workspace solutions that are smart, scalable, and AI-powered.

MillionSpaces demonstrates how AI can redefine user experience, automate workflows, and create smarter business outcomes - proving that the future of work isn’t just flexible; it’s intelligent.