Enhancing Field Services feature for an award-winning total Microsoft Business Solutions organization

eBECS is a professional in total Microsoft Business Solutions, designing and delivering Lean and agile solutions globally for customers in Manufacturing, Distribution, Retail, Services, Not-for-profit and other related sectors.

Their solutions draw on the full Microsoft Business stack, including Microsoft Dynamics AX, NAV and CRM, Microsoft Dynamics 365 and Microsoft’s intelligent business cloud.

The Challenge

There were limitations on the current FS (Field Services) and Survey/VOC (Voice of Customer) modules of Microsoft Dynamics CRM, on both on-premises and online (O365) versions.

Areas like:

  • Current Field Service module doesn’t support multi-scheduling
  • Current Voice of Customer module doesn’t support mobile and reports
  • Difficult to integrate Voice of Customer module with Field Service module


Business outcome

  • Better Field Service features on top of Microsoft Dynamics
  • Platform independent, feature rich Survey management module on top of Microsoft Dynamics