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 Associate System Support Engineer

Responsibilities

  • Provide critical support for systems deployed in cloud environments, focusing on Azure and AWS platforms.
  • Monitor, manage, and troubleshoot applications and infrastructure to ensure optimal performance, availability, and security.
  • Perform incident management for cloud-based solutions, escalating complex issues and collaborating with senior team members for resolution.
  • Conduct daily system health checks to validate the stability and functionality of Azure and AWS environments.
  • Create and maintain documentation of incidents, resolutions, and system changes to improve response time and knowledge sharing within the team.
  • Participate in system reliability improvement initiatives and suggest enhancements to current processes.
  • Support user queries and technical issues, providing timely resolutions and updates.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 1 year of experience working with cloud environments (Azure/AWS).
  • Knowledge of Azure Synapse, SQL databases, and Apache Spark is preferred.
  • Proficiency in troubleshooting and problem-solving, with a focus on root cause analysis.
  • Excellent communication skills for interacting with cross-functional teams and end-users.
  • Fluent in English (verbal and written).
  • Availability to work flexible hours, including night shifts, weekends, and holidays as part of a 24/7 support schedule.

COMPANY OVERVIEW

1 Billion Tech is an innovative software engineering services and technology product consulting company headquartered in Silicon Valley, USA.

Our global clients are distributed into multiple industry verticals including telco, financial services, logistics, security, capital markets, apparel and manufacturing. We believe in a core set of values which is an intrinsic part of each of our team members.

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Interested in joining our team?

Please send your resume to careers@1billiontech.com